LUBE BUSINESS MANAGER

FUNCTION UNIT:  LUBE PLANT

REPORTING TO:    GROUP CEO

1. DESCRIPTION OF FUNCTION

As the Lube Business Manager, you will be responsible for the smooth running and efficient management of the Lube Plant. You will plan, direct, and coordinate lubricant production & sales activities while ensuring consistency in qualitative service delivery to meet customer needs and the lube plant’s profitability. The Lube Business Manager will also be responsible for maintaining vendor relationships and ensuring that the business operates in compliance with industry regulations and company policies. You will ensure maximum HSE compliance is observed in the Lube plant operations and ensure the organization’s requirements and objectives are met.

2. RESPONSIBILITIES

• Responsible for the overall Lube Plant operational effectiveness and ensuring optimum availability of all production input materials and finished goods for the plant at all times.
• Develop and execute comprehensive business plans to achieve revenue, profit, and market share growth targets.
• Identify and capitalize on market trends, customer preferences, and competitive landscape to drive business expansion.
• Implement effective marketing and promotional activities to attract and retain customers.
• Oversee day-to-day operations, ensuring efficient workflow, quality service delivery, and adherence to safety standards.
• Monitor and optimize service processes, inventory management, and resource allocation.
• Maintain accurate records of service transactions, inventory levels, and other relevant data.
• Monitor and control the company’s performance and finances in accordance with the budgets approved by the Executive Management.
• Ensure that all staff are effectively employed and adequately trained to perform their responsibilities and operational tasks in an ethical and responsible manner.
• Set performance expectations, provide regular feedback, and conduct performance evaluations.
• Foster a positive work environment that encourages teamwork, accountability, and continuous improvement.
• Ensure that the products produced and sold to clients are of high quality in accordance with the company’s quality policies.
• Ensure that the company meets all its legal requirements, including those relating to Occupational Health and Safety.
• Establish and maintain relationships with suppliers and vendors for sourcing quality products and materials.
• Negotiate favourable terms and pricing agreements to ensure cost-effective operations.
• Establish and maintain relationships with suppliers and vendors for sourcing quality products and materials.
• Plan and monitor the progress of projects scheduled on the Business Action Plan.
• Monitor and control the company’s Quality Management System.
• Liaise and align with the Sales and Marketing team to establish pricing policies, estimate job costs, and set contract prices.
• Plan and schedule work to meet clients’ expected delivery times.
• Represent the company at industry associations and outside committees.

Any other duties as allocated by the Executive Management

Key Performance Indicators:

Sales Target Achievement:
• Percentage of monthly, quarterly, and annual sales targets achieved.
• Total sales achieved vis-à-vis number of customers

Revenue Growth:
• Percentage increase in total sales compared to the previous period.

Market Penetration:
• Increase in market share within the defined target market or region.
• Percentage growth in sales within specific customer segments.

Customer Acquisition and Retention:
• Number of new customers acquired within a specific period.
• Customer retention rate (percentage of existing customers retained).

Compliance and Safety:
• Number of recorded cases of violation of industry regulations, safety standards and company policies

Sales Team Performance:
• Individual and sales team performance against targets.
• Percentage of sales target achieved by company sales channels.

Strategic Initiatives:
• Number of new initiatives implemented within the period under review
• Successful implementation of strategic sales initiatives (on time and within budget).

3. AUTHORITY/DIMENSION

The Lube Business Manager will be responsible for performing professional and administrative tasks requiring a thorough knowledge of departmental operations and functions. He/she will be reporting to the Group CEO. Performance will be evaluated on ability and effectiveness in carrying out the above responsibilities.

4. INTERFACES

Internal:

• All staff within Quest Oil Group

• External:
  • Customers

• Sales & Operations
  • Regulators

• Joint Business Partners
  • Board of Directors

5. REQUIREMENTS

• BSc degree or its equivalent in Chemical / Mechanical Engineering.
• Relevant postgraduate or professional qualification.
• 10-15 years of relevant experience specifically in Lube Operations.
• Previous experience in a management or supervisory role, preferably in a similar business environment.
• Knowledge of industry regulations, safety standards, and best practices.
• Good understanding of the specific target market and customer behaviour.
• Proven ability to develop and execute business strategies that drive revenue growth and enhance profitability.
• Financial management skills, including budgeting, expense control, and revenue optimization.
• A customer-centric approach with the ability to build and maintain strong customer relationships.
• Excellent customer service skills and the ability to address customer inquiries and concerns.
• Critical thinking skills to analyze business challenges and make informed decisions.
• Ability to identify opportunities for process improvements and implement solutions.

6. WORKING CONDITIONS

Physical environment:

• Majority of the work is carried out in the Lube Plant and other Quest Facilities
• Visits outside the Lube Plant
• Standard working environment.
• Competitive market.
• Additional work hours may be required.
• Production & Planning (background equipment noise)
• Quality Control (intermittent exposure to chemical fumes and reagents)
• Sales &Marketing (crowd and noise)

To APPLY, Email your CV to recruitment@questoilgroup.com

A CAREER YOU CAN BE PROUD OF

We are a people-oriented organization, invested in the success of her employee. This is thanks to our conscientious workforce, their incredible ambition, and dogged determination. At Quest, a journey of opportunities, continuous learning, and development is assured.

WE INNOVATE

In our quest to bring to our customers, partners, and stakeholders Tomorrow’s Energy Today we implore creative and innovative techniques. The freedom to challenge, think differently, and innovate in everything you do is given.

To join us, contact: recruitment@questoilgroup.com.